<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: First Start

This section helps you to start the Enterprise Console for the first time.

Open the Enterprise Console

Double click the PRTG Enterprise Console icon in the Windows start menu to open it. As soon as it opens, the Enterprise Console tries connecting to your PRTG installation, according to the defined PRTG server connection settings. In a fresh install of PRTG, the settings for the Enterprise Console installed on the computer running the PRTG core server are already predefined, so you can use the Enterprise Console right away. If you get an error message when opening the Enterprise Console, please check the connection settings. For example, adjusting the settings is necessary if you changed the IP address of the server.

icon-book-arrowsFor detailed information, see section PRTG Servers (PRTG Server Connection).


icon-i-blueThe Enterprise Console runs under all supported Windows versions, but it is not fully compatible with Windows 10. Running the EC on Windows 10 results in several issues so please use another operating system. We will consider full Windows 10 support for future PRTG desktop clients.

icon-i-blueThe Enterprise Console does not support System Information and does not show this tab on devices. Please use the PRTG web interface to access system information of a device.

icon-prtg-on-demandPRTG on demand does not support connections from the Enterprise Console. If you want to use it, please connect the Enterprise Console to a PRTG on premises instance.

Tray Window

By default, the Enterprise Console runs in background and shows a message box whenever there are new alerts, new messages, or new tickets for your monitoring. This window is one of the first things you see after opening the Enterprise Console.

Example of the Tray Window

Example of the Tray Window

This window is always shown on top. Click the OK button to close it. You can change the tray behavior in the Enterprise Console settings.

icon-book-arrowsFor detailed information, see section Options (System—Alerting).


Enterprise Console—Topics

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